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Ordering FAQ

We've tried to make our website as easy to use as possible. If you do have any problems here are some frequently asked questions:

Our websites have live stock control. Should an item be out of stock you can see when it is due to arrive, or if the item is to order only. Should you order an item, and the delivery date changes, then you will receive an email with the new expected date. If you do need something for a particular date please contact us (mailorder@whatkatiedid.com) and we'll do our best to help.

We have websites for UK, US, Canada, Australia, Germany, France, Sweden and Europe. By changing to your local country (using the flag in at the top of the screen) products will be shown in local sizes, and local currency. All lingerie (with the exception of our US site) is shipped from the UK. If we do not have a website for your location please use our UK site.

Our US site has separate stock to our UK site, and only ships to US addresses.

VAT (at 20%) is included in all of our prices. If we are shipping outside of the EU and you are using our UK website, VAT will be deducted when you checkout. If you are using a local site (Canada and Australia) the prices shown have already had VAT deducted.

Yes! We don't even have access to your credit card details but instead have chosen to use Worldpay (the UK's leading payment provider), Amazon and PayPal to process your card payments online. 

User accounts are optional, but should you choose to set one up and sign up to our email newsletter, every purchase will add up to give you points towards reward vouchers. By saving most of your details it will also make checking out quicker in future.

If you do not want to set up an account then you can use the 'guest' checkout button whether you are a new or returning customer. You can also check out as a guest if you have an account but are having problems logging in.

No problem! Simply fill out the 'forgotten password' box and a new one will be emailed to you. If you have any problems please contact us at mailorder@whatkatiedid.com - while we don't have access to your password we can check if the email address you originally supplied is correct.

If you want to shop in the meantime you can still check out as a guest.

You can check out using your credit or debit card, Paypal or Amazon.

You can also order by telephone on 0345 430 8743 - standard rate (overseas +44 345 430 8743).

If you would prefer to pay by British cheque or postal order you can also order by mail. Please refer to our Shipping Fees page to calculate the correct postage fees. Cheques should be made payable to What Katie Did and mailed to: What Katie Did, Unit 8, The Old Mill, 61 Reading Road, Pangbourne, Berkshire, RG8 7HY, UK. If you are paying by cheque orders will he held for five days to allow for clearance.

Go to 'View Basket' in top right hand corner of the screen (top left on the mobile version of our site). This page will show you what is in your shopping basket. To amend something please change the quantity in the box and press update basket.

When you place an order you might get a declined/cancelled notice instead of a confirmation number. The declined notice means that your card has either been declined, the cvv number you've given is wrong, or more probably, that the billing address you've provided does not match the address that your bank has on record for you. We take security very seriously and cannot process orders unless we have full credit card holder details to check.

After checking out you will see a final page on our website with your order number and details. This will be followed by an email confirming your order. If you do not see a final page, or receive an email, please contact us (mailorder@whatkatiedid.com) before re-placing your order so we can check for technical gremlins.

An email will be sent to you as soon as your order has been shipped so please keep an eye out for it. If you do return an item to us, you will also receive an email to let you know it has been processed.

You can also track your order (and return) by going to My Order/Returns Status in the top menu. If this doesn't help please contact  mailorder@whatkatiedid.com (0345 430 8743 - standard rate) who will be able to help.

Your email preferences can be changed by logging into your account at the top of the page. If you do have any problems, please contact me (katie@whatkatiedid.com) and I'll ensure you're unsubscribed in a jiffy.

London Boutique: What Katie Did, 26 Portobello Green, 281 Portobello Road, London, W10 5TZ
Tel: 0345 430 8943

Los Angeles Store: What Katie Did, 3420 W Magnolia Blvd, Burbank, California, 91505 USA
Tel: 1 877 221 2472 or 1 818 955 7710 (from outside US)

Head Office:

What Katie Did,
Unit 8 The Old Mill, 61 Reading Road,
Pangbourne, Berkshire, RG8 7HY

Tel: 0345 430 8743 or
+44 118 976 7676 (from outside UK)

Registered in England with company number: 05752881