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We've tried to include as much information as possible on our website so you can find the answer without having to wait for us. The first place to look is under the 'Service' category at the bottom of the page.

Shopping info: includes Shipping and Returns Information. One of our commonest FAQs is how to return items, all the information can be found here, and on the back of the invoice enclosed with your order. You do not need to contact us before making a return, unless you have a query regarding sizing.

Website FAQ: Answers questions you might have if you are visiting our site for the first time, have account or email newsletter queries.

Lingerie Sizing: Goes in to detail on how our lingerie is sized. Please refer to this before contacting us regarding sizing advice. Sizing information for individual products can be viewed by expanding the 'sizing' tab under each product description.

All About Corsets: Everything you need to know about our corsets, whether you are new to corsets or already wear one. This is essential reading if you are thinking about investing in a corset.

Stocking Sizing: How to order the right stocking size for you.

What Katie Did blog

Blog: We also have a wealth of information on our blog, with video tutorials and guides on everything from how to put on a bullet bra or corset, to caring for stockings.

What Katie Did is a small company so whoever answers the telephone should be able to assist you. However, if you have a specific query here's a list of contacts.


General Queries: 0345 430 8743 mailorder@whatkatiedid.com

Order Information: 0345 430 8743 mailorder@whatkatiedid.com (you can also check the status of your order by using the order/returns status button a the top of the screen, even if you don't have an account).

Returns: Our returns are processed daily. Once we have received your return you will be sent an automated email:  0345 430 8743 returns@whatkatiedid.com

Wholesale: Daisy 0345 430 8743 wholesale@whatkatiedid.com

Registered wholesale customers have access to our wholesale website so orders can be placed 24/7 irrespective of time zone. The site also has live stock control so you can see if the products you are ordering are available.

If you would like more information about becoming a stockist please email Daisy with the following information where applicable.

Company name

Contact name

Trading address

VAT number

Website URL

Telephone number

List of other brands carried

If you are purely a web based business we are only looking to take on exceptional established companies with a strong market presence. Stockists are expected to hold stock and must not conflict with any of our existing routes to market.

If you are planning on starting an internet business please give us a brief resume of your business plan and how you intend to promote it.

What Katie Did does not offer drop shipping and does not allow trading on eBay or Amazon.

London Boutique: 0345 430 8943 londonboutique@whatkatiedid.com

What Katie Did, 26 Portobello Green, 281 Portobello Road, London, W10 5TZ. Open Tuesday to Saturday 10am to 6pm. 

What Katie Did Concession at Collectif, Spitalfields, London: 020 7247 5604

Collectif, 69 Brushfield Street, Old Spitalfield Market, London, E1 6AA. Open 10am to 6.30pm Monday to Sunday

Los Angeles Boutique: 877 221 2472 laboutique@whatkatiedid.com

What Katie Did, 3420 W Magnolia Blvd, Burbank, California, 91505. Open 11am to 6pm Monday to Saturday.

London Press Office: Same day call ins from our London boutique: Rachel 0345 430 8943 press@whatkatiedid.com

Los Angeles Press Office: Lillian 877 221 2472 laboutique@whatkatiedid.com

Blog: If you have a blog and would like to feature What Katie Did please contact: Rachel 0345 430 8943 press@whatkatiedid.com

What Katie Did, Unit 8 The Old Mill, 61 Reading Road, Pangbourne, Berkshire RG8 7HY. Telephone 0345 430 8743.

If you are in the Pangbourne area and would like to pick up some lingerie, you're more than welcome to pop into our head office as long as you give us a call first so we can ensure we have everything ready for you to collect. 

London Boutique: What Katie Did, 26 Portobello Green, 281 Portobello Road, London, W10 5TZ
Tel: 0345 430 8943

Los Angeles Store: What Katie Did, 3420 W Magnolia Blvd, Burbank, California, 91505 USA
Tel: 1 877 221 2472 or 1 818 955 7710 (from outside US)

Head Office:

What Katie Did,
Unit 8 The Old Mill, 61 Reading Road,
Pangbourne, Berkshire, RG8 7HY

Tel: 0345 430 8743 or
+44 118 976 7676 (from outside UK)

Registered in England with company number: 05752881